Featured Guest Story: Steve B.
Friday, March 28, 2014
When guests have difficulties with their trip, we work hard to try and help fix whatever problem they may be having. We love hearing stories about how our staff was able to help our guests out, whether it was a flat tire or a request for a birthday surprise.
Read Steve’s story below to learn about how the staff at the Country Inn & Suites By Carlson, Rochester-Brighton, NY, hotel were able to help solve his problem. Once you’ve read his story, submit your own to our Share Your Story page; we can’t wait to hear it!
I would like to take the opportunity to thank the manager of the Country Inn and Suites hotel in Rochester-Brighton, NY. He performed his duties, in my opinion, above and beyond and his calmness made my error in booking my reservation more tolerable.
I was booking numerous weekends in Rochester for that month and I mistakenly booked two hotels for the same weekend. After realizing I did this I was quite mad at myself, and since the PGA Golf Championship was going that weekend hotels were at a premium to find unoccupied. My wife had to be in Rochester for a seminar and we needed a room.
Sensing my despair and frustration, the manager was very calm and offered assistance in finding a room at his hotel. I want to thank him for his professionalism, kindness, and understanding. He exemplifies what a manager and supervisor should be (being a supervisor myself). He has ensured that I will use your hotel for my bookings when I travel again. The hotel met all of our needs and was top rate.