Helping Turn a Stressful Day into a Good Night’s Stay
Tuesday, February 4, 2014
The County Inns & Suites hotel we stayed at is often visited by people who have missed their flight connections at the nearby airport and have been comped for their rooms by the airlines. Most folks are hungry and tired by the time they get there. During my stay, the employees could not have been more polite. The front desk employee is a star. At 5 a.m. I sat and listened while one family after another ranted and raged at her. Her diplomatic manner, respect, and empathy defused these angry moods and helped each of these families find solutions to their problems. I will consider staying at another Country Inns & Suites hotel in the future because of her great attitude.Thanks!
– Cecilia N.
We are so happy to hear that our staff was able to help give Cecilia a good night’s stay during a stressful situation. Do you have a story of a Country Inns & Suites stay that you’d like to share? Submit it to our Share Your Story page!